3 Ways You Can Benefit from Customer Surveys

Posted by Craig Zoberis

Dec 9, 2016 5:42:37 PM

Read Time: 4 Minutes, 30 Seconds

As an ISO 9001: 2015 certified contract manufacturer (CM), Fusion OEM is required to conduct customer satisfaction surveys. Results from these surveys are used to drive improvements in our business, strengthen our client relationships, and identify opportunities for improvement.

Our surveys, conducted annually, provide an opportunity for our customers to share their opinion of our services. We ask questions in several different areas, including customer service, product quality and the policies and procedures of our business. Our survey is designed to make Fusion a better contract manufacturer. Here are several ways that we benefit:

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Topics: oem, iso, customer intimacy

The Value of Customer Intimacy

Posted by Craig Zoberis

Jan 15, 2016 7:00:49 PM

Read Time: 2 minutes, 30 seconds

Establishing and maintaining a solid relationship with your contract manufacturing (CM) partner is crucial to customer service, cost efficiency, quality and product development. Some manufacturers feel that supplier conversation should be focused on product price and product delivery only. At Fusion OEM, we work hard to make sure that isn’t the case. A relationship that consists of trust and approachability is critical in original equipment manufacturing because it relies on repeat business. In essence, because our customers are trusting us with their products, their success is our success. The key question for any competitive contract manufacturer is how we have earned that trust. At Fusion OEM, the solution is simple yet powerful: focus on building and sustaining Customer Intimacy.

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Topics: contract manufacturing, customer intimacy

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