3 Ways You Can Benefit from Customer Surveys

Posted by Craig Zoberis

Dec 9, 2016 5:42:37 PM

Read Time: 4 Minutes, 30 Seconds

As an ISO 9001: 2015 certified contract manufacturer (CM), Fusion OEM is required to conduct customer satisfaction surveys. Results from these surveys are used to drive improvements in our business, strengthen our client relationships, and identify opportunities for improvement.

Our surveys, conducted annually, provide an opportunity for our customers to share their opinion of our services. We ask questions in several different areas, including customer service, product quality and the policies and procedures of our business. Our survey is designed to make Fusion a better contract manufacturer. Here are several ways that we benefit:

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Topics: oem, iso, customer intimacy

What Makes Good Manufacturing Workers Go Bad

Posted by Craig Zoberis

Oct 21, 2016 5:42:07 PM

Read Time: 3 Minutes

An engaged employee is easy to spot on the Production floor: They are passionate, bright, creative, and just plain pleasant to be around. They are responsive to direction and input from others, take initiative, complete their work in a timely manner, ask appropriate questions, and are willing to volunteer when asked.   But what happens when an effective employee's performance begins to take a tumble? When your formerly close-to-perfect team member turns into a problem? Here are four common culprits that can turn the best apples from good to rotten:

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Topics: oem, culture

Rebalancing the OEM Production Floor

Posted by Craig Zoberis

Oct 14, 2016 6:50:27 PM

Read Time: 4 Minutes

As an industrial original equipment manufacturer (OEM), your goal is to produce high-quality, relevant products for your customers that provide the most efficiency in today’s manufacturing marketplace. This efficiency can be achieved by rebalancing your production floor to achieve Product Line Simplification (PLS) with the 80/20 Rule.

When applying the 80/20 rule for product simplification, you liberate your in-house resources required to produce 80% of the products that are only returning 20% of your revenue. At this percentage ratio, the true cost of manufacturing products that are non-core becomes clear. Although lean manufacturing efforts work to create operational efficiencies that also reduce overall costs, the product line simplification process significantly enhances the impact of a lean plant floor. There’s little benefit to applying lean principles to your products that are creating complexity and hidden costs.

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Topics: oem, original equipment manufacturer, contract manufacturing

Emotional Intelligence in Today's Manufacturing World

Posted by Craig Zoberis

Aug 5, 2016 6:41:59 PM

Read Time: 3 Minutes 

Every manufacturer is looking to attract and retain great talent. As we all have heard before, products can easily be copied, technological innovation can prove fleeting, and more facilities can be built, but the quality of manufacturing talent, its passion and commitment, is nearly impossible to duplicate. As the great Jim Collins states, Packard’s Law (David Packard of HP) in the book How the Mighty Fall, “No company can consistently grow revenues faster than its ability to get enough of the right people to implement that growth and still become a great company. [And] if a company consistently grows revenue faster than its ability to get enough of the right people to implement that growth, it will not simply stagnate; it will fall.” Teams are at the very foundation of an organization, and they won’t work effectively without mutual trust and a common commitment to goals.

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Topics: contract manufacturer, oem, employee engagement

5 Misconceptions About Product Manufacturing

Posted by Craig Zoberis

May 6, 2016 6:06:44 PM

Read Time: 3 Minutes

The world of contract manufacturing is riddled with misconceptions and beliefs about the manufacturing or product development process that simply aren’t true. Unfortunately, many Original Equipment Manufacturers (OEMs) believe these misconceptions – often to the detriment of their businesses and their bottom lines. If you want to see success in your contract manufacturing efforts, leave these falsehoods behind.

Here are the five most common misconceptions about contract manufacturing and why they need to be better understood:

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Topics: oem

Before Outsourcing Your OEM Products, Consider These 4 Points

Posted by Craig Zoberis

Apr 8, 2016 10:25:57 AM

Read Time: 3 Minutes

The decision to outsource product assembly and manufacturing is not black and white.


For many Original Equipment Manufacturer (OEM) companies, outsourcing manufacturing and product development includes many grey areas where various advantages and disadvantages need to be weighed. Especially when it comes to comparing different contract manufacturers against one another, the differences aren’t always clear – meaning your final decision isn’t always an easy one.


To help you distinguish reliable outsourced product assembly partners from those that aren’t a good fit for your OEM, here are the top four facts you need to know:

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Topics: oem, original equipment manufacturer

11 Questions to Ask A Contract Manufacturer Before Partnering

Posted by Craig Zoberis

Mar 4, 2016 6:46:02 PM

Read Time: 4 Minutes

Before partnering with a contract manufacturer (CM) to continue producing your OEM products, you must ensure the contract manufacturer suits all of your manufacturing needs. Contract manufacturing companies are not all the same, and you shouldn’t partner with one for a quick solution to your OEM company’s needs. The challenge is to avoid overlooking critical factors concerning outsourced manufacturing that directly impact your OEM company’s bottom line. The only way to avoid harmful oversights that tend to waste your valuable resources is to keep a comprehensive checklist of questions in hand, and to interview each contract manufacturer your OEM company is considering. To successfully bring your OEM product to market, you want to ensure you and the contract manufacturer are working together to find the most cost-effective and efficient solutions.

The following 11 questions (and answers) act as your official guide to partnering with the right contract manufacturer:

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Topics: oem, contract manufacturing

4 Essential Best Practices of a Safety Committee

Posted by Mitch Szafran

Sep 18, 2015 6:35:29 PM

Manufacturing leaders understand the benefits of having an organized and effective safety committee – reduced insurance premiums, healthy employees, and quality on-time production. Safety is an essential component of any competitive manufacturing company, but what makes a safety committee effective? At Fusion OEM, the success of our safety committee depends on team involvement, support from management, high visibility and training. As a result, employees experience increased awareness of safety issues, quick response to safety related issues, and cooperation between employees and management in solving safety issues.

The main goal of every safety committee in a manufacturing company is to facilitate and maintain a safe work environment. A well designed safety committee should foster a sense of ownership by giving employees an opportunity to directly improve safety and reduce injuries within a company, while enhancing communication between management and employees. To accomplish this, a commitment to safety must become a shared responsibility for the entire team. At Fusion OEM, our Safety Committee is responsible for developing and reviewing safety policies, procedures, and communicating safety issues and tips to the rest of the team.

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Topics: oem, employee engagement

Our 5 Training Best Practices

Posted by Jacob Miller

Jun 19, 2015 6:30:00 PM

Forward-thinking contract manufacturers realize the importance of training their employees early and often. Developing an effective training program is an investment that can prove extremely important for the long-term development of your manufacturing organization. It’s essential to ensure a thorough training program is in place, one that both employees and managers appreciate and value. If your proposed manufacturing training program doesn’t incorporate these best practices, it could be a waste of time and resources.

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Topics: contract manufacturer, oem, employee engagement, employee training

Our 6 Must-Haves for a Lean Office

Posted by Courtney Underwood

Mar 13, 2015 7:06:00 PM

The benefits of implementing lean manufacturing on the shop floor are well documented for original equipment manufacturers. However, more and more companies are striving to become a Lean Enterprise – applying Lean Thinking to all areas of the business. This is most apparent in the front office, where getting administrative employees focused on continuous improvement and the customers’ needs can boost profit margins and transform a company into a highly efficient operation.

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Topics: oem, lean culture